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BUSINESS
TO BUSINESS (B2B) MARKETING
If the target market for your product or service
is other businesses, then your typical TV commercial or newspaper
ad are clearly not
the best advertising vehicles for you. Nonetheless, it’s
vital that you keep your name in front of customers. The old
adage, “Out of site, out of mind,” is true no matter
what you’re selling.
What are some ways that businesses that sell to other businesses
can introduce themselves to new customers and also remain prominent
in the minds of their existing customers? Consider these marketing
tools:
· Corporate image brochure—This type of collateral
piece, also called a corporate capabilities brochure, gives an
overview of your company’s history, mission, philosophy
of doing business and capabilities.
·
Corporate website—Much like a corporate image brochure,
your website should give an overview of your company. However,
your website can actually be far more comprehensive than the
brochure. Use hyperlinks for detailed information. Also, include
on your website e-versions of all the items below.
· Product brochures—Product
brochures are much more focused than say corporate image brochures.
They highlight
the features and benefits of your products or a product line.
Product brochures can be targeted at multiple groups of buyers
or be market specific. That is, if you manufacture a laser that
is used in medicine but also has potential uses for the military,
it might be worth the time and expense to create individual product
brochures for each market.
· Data sheets—Similar to product
brochures, these highlight the features and benefits of specific
products or a
product line. They should also contain data that gives buyers
the technical information they need to comparison shop.
·
Press releases—Send announcements to trade journals that
tout new products, new divisions, new employees, new contracts,
etc. Unlike ads, press releases get published for FREE, and
because they appear to the reader as editorial copy, not ads,
they are more likely to be read and believed.
·
Testimonials—Make it a point to get written testimonials
from satisfied customers, particularly those with recognizeable
names. If necessary, draft the testimonial yourself and submit
it to the customer for approval. Most satisfied customers are
glad to lend their name and support. Use these testimonials
in your brochures and marketing letters and on your website.
· Case Studies—While testimonials are usually no more than
a paragraph or two, case studies can be much more detailed.
Essentially, they should tell of a customer’s problem
and the solution your company designed. The more specifics
you give, the more credibility the case study will hold. If
possible, include actual quotes from the customer.
·
Technical articles—If your company has come out with
a new product, process or application, one that could have
an impact on its industry, draft a technical article for publication
in a trade journal. Most trade pubs encourage these types of
submissions as long as they contain worthwhile information
and don’t read like giant ads. When your article is published,
make sure to order reprints (or use photocopies) to send it
to prospects and customers.
·
Newsletters—Send a newsletter to customers updating them
on anything new at your company. Newsletters can be distributed
through regular mail or, more cost effectively, via e-mail.
·
Catalogs—Print a new catalog as often as is feasibly
possible and give or mail to customers and prospects. You can
also post your catalog online and allow customers to place
their orders through your website.
·
Presentations—Participate as a guest speaker or workshop
leader in industry seminars that are relevant to your product
or service. Develop an interesting, informative presentation,
and the result will be qualified leads from members of your
audience.
·
Packaging—Include features on all packaging. If possible,
list related products that might interest the customer.
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Susan Greene is a freelance copywriter located
in the Orlando, Central Florida area. If you would like assistance
with your writing project or permission to reprint this article,
please contact Susan at susan@susangreenecopywriter.com or
call (407) 578-5528.
Copyright © Susan
Greene
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